Application Maintenance and Support

The complex IT environment constantly changes and is often confronted with upgrades and expansions. It can become a herculean task to manage your IT applications to power your business. It is critical for enterprises to improve their operational efficiency to keep pace with the constant industry changes. SemanticSpace understands the challenges of IT Managers. It can be difficult to deliver operational excellence and leverage efficiencies when relying on technical specialists, working in small teams, to deliver day-to-day service. Maintaining applications is a resource intensive task that demands a lot of time and energy for routine activities. Outsourcing all your IT application maintenance & support to SemanticSpace allows you and your staff to concentrate on your core business goals and strategic areas of revenue generation.

SemanticSpace has strong history of managing mission-critical applications and has demonstrated success in reducing day-to-day support costs and in meeting and surpassing service level agreements. We provide a comprehensive and flexible array of support agreements tailor made to your firm's requirements. We combine our unmatched experience of over a decade in maintaining mission critical applications for our fortune 2000 customers, our unique real time application lifecycle management suite (PPM Studio) for effectively managing the entire engagement.

We follow a systematically phased approach resulting in rapid problem identification and solutions. This also helps in preventing future problems and improving the functionality and further assists with application enhancement. Our blended-shore engagement models ensure a smooth transition with the benefit of having a trusted and capable partner constantly by your side managing your requirements effectively. Our Service Level Agreements (SLAs) are tailor made, well-defined, enabling optimal operational performance. With a seamless interface between service desk and application support services, our professionals remain highly disciplined and responsive to client needs.

SemanticSpace offers the following Application Maintenance services:

• Feature Enhancements - Implement new features to your existing application without affecting the reliability or functionality of your business logic. Easy adaptability to changing business demands is a high value to pass on to your end users.
• Bug Fixes - Keeping the vitality and success of an application and resolving known issues helps provide confidence in your organization’s core business initiatives.
• End User Help Desk - SemanticSpace will provide a Help Desk staffed with trained professionals to support the end-users of your system. SemanticSpace can offer both 1st and 2nd line support and detailed technical assistance, answer questions and manage the resolution of problems.
• Management of Source Code - Manage the platform-specific applications and  their source code, placing them under version control in order to track modifications related to new fixes or enhancements.
• Platform Ports - Porting an application from one platform to another may be necessary to accommodate the ever-changing technology and architectural standards. Facilitating platform ports may involve adapting code to work on complex target platforms.
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