Quality

Across the SemanticSpace companies, we are committed to exceeding customer expectations through excellence in delivery with a keen focus on process.  We build and test software applications with customer satisfaction in mind, ensuring that both our onshore and offshore outsourcing services meet the agreed upon service levels to deliver solutions that meet the business and technical needs.

Understanding the nuances of the business of our clients and the industry in which they operate, we also take into account the quality standards adhered to by our clients. While doing so we map our processes with our customers’ processes and provide suggested areas to improve.  We have continuously benchmarked our processes against industry standards and models such as ISO 9001: 2008 and SEI-CMMI Level 3 V1.2.  As information security is vital, we adhere to the security standards of ISO 27001: 2005 ensuring that our client application IPs are fully protected in addition to any real time data that is shared by our customers.

Our approach helps us deliver long-term excellence and ultimately, predictability of returns, through a global delivery model to all stakeholders.  We are proud to have been recognized with multiple awards for Overall Technical Excellence based on our proven methodology and successful customer results.  Understanding that ‘Cost of Quality’ plays an important role in managing software budgets, our objectives are: